Stephanie Edwards
Developing an e-Service Strategy to Meet the Needs of Customers
Stephanie Edwards Author - Director Customer1st-online.com | 20th March 2021 It is no quick and easy matter to implement service...
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Stephanie Edwards
- Feb 20
- 6 min
Customer Journey Mapping Can Identify the Reasons for Customer Complaints
Stephanie Edwards Author / Directors Customer1st-online.com | 30th March 2021 Organisations continue to focus on improving the customer...
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Stephanie Edwards
- Feb 20
- 4 min
Driving Innovation to Retain Competitive Advantage
Stephanie Edwards Author / Directors Customer1st-online.com | 5th April 2021 I have spoken before about moments of truth and how critical...
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Stephanie Edwards
- Feb 20
- 2 min
What Advice would you give a customer service manager B2B world
What advice would you give a customer service manager in the B2B world? The key points to focus on when looking to provide service...
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Stephanie Edwards
- Feb 20
- 3 min
The key is ensuring the quality...
of the learning experience is as good as, or better than the face-to-face alternative. Or, of course, e-learning and face-to-face can sit...
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Stephanie Edwards
- Feb 20
- 6 min
With call centres facing a staff exodus, how do we save our service teams?
by Stephanie Edwards New research has revealed that 91% of contact centre professionals are planning to leave their roles in 2021. And...
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Stephanie Edwards
- Feb 20
- 8 min
E-Learning for Customer Service: Achieving Participant Buy-in April 13th 2021
New recruits joining organisations in the next few years will have e learning expectations when undertaking various forms of training or...
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