MA, BA (Hons), CMICS
MD | Customer1st-online.com
Stephanie Edwards' qualifications include an MA in Marketing, BA in Business and Administration and a Certificate in Education from the University of London. She is passionate about achieving business success through service excellence and recognises the importance of developing and empowering staff at the customer interface to ensure customer satisfaction and a competitive edge.
Programme Director SEAA.
Clement Stephen is an independent Management Consultant and Lead Facilitator at SERVICOM Institute Abuja, where he has been involved in training design and delivery in all aspects of Service Delivery both in the public and private sector. Over the past 10 years, he has developed expertise in Customer Service Excellence, Customer Experience Management, Service Design and Blueprinting, Customer Journey Mapping, Stakeholder Management, as well as Performance Management.
Website design and development
Miles is qualified in photographic art and design and brings colour and life to e-learning. He has successfully embraced authoring tools developed by the UK Standards in E-Learning techniques and offers customisation and provides "ease of use" and flexible programmes for a variety of organisations.
My career began in merchandising and moved into predominantly Customer Service Management roles service management within the FTSE 100 organisations. My range of experience within private and public organisations, across many industries including Retail / Manufacturing /Financial Services / Technology /Recruitment/E-Commerce and E-Learning. It was during the transition from merchandising and looking for something bigger and better than I found my love and passion for Customer Service. Not only Customer Service in the UK but globally.